Privacy Policy

Privacy Policy of Yamato-Esulon Company Limited

Yamato-Esulon Co., Ltd. (hereinafter referred to as “Yamato-Esulon”) uses personal information provided by our customers and business partners to develop and provide products and services that meet the needs of our customers and business partners. We take the necessary security control measures over personal data to prevent leakage, loss, or damage of personal data we have received, and we will endeavor to comply with the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”), and to appropriately manage and protect personal information in accordance with these guidelines.

１.Acquiring Personal Information

We retain, manage, and use personal information by asking our customers and business partners to provide us with their personal information, and by acquiring personal information of employees and others to the extent necessary to carry out our business operations.

When acquiring personal information, we will clarify in advance the purpose and scope of use of such information, inform the person of such purpose and scope of use along with the contact information for inquiries, acquire personal information to the extent necessary to achieve the stated purpose of use, and take measures to ensure that such information is not used for any purpose other than the stated purpose.

The purpose of use may be changed only to the extent that it is reasonably deemed to remain relevant to the purpose of use before the change. In the event of a change in the purpose of use, we will notify the customer or business partner who has provided personal information of the changed purpose of use, or publicly announce it on our website or through other means.

２.Purpose of Use of Personal Information

We will use the personal information provided by our customers and business partners only within the scope of the purposes of use indicated below, and never for any other purpose.

We will never use personal information provided by our customers or business partners in an inappropriate manner, such as by supporting unlawful acts or misconduct.

*The management of personal information by our employees is stipulated in our work regulations.

Type of Personal Information	Purpose of Use
Personal information concerning employees and officers of business partners	Fulfillment of obligations and exercise of rights related to business transactions Collection and communication of information necessary for business operations
Personal information concerning mail order customers, etc.	Receiving/placing orders, shipping, payments, and handling of goods and services Development of better products and services in our household products, cosmetics, and food businesses Information on above products, etc.
Personal information concerning participants in seminars that we sponsor or co-sponsor	Information on seminars, etc. Development of better products and services in our household products, cosmetics, food, chemicals, and professional products businesses
Personal information obtained through our social media accounts	Receiving/placing orders, shipping, payments, and handling of goods and services Development of better products and services in our businesses Introduction of products and services and requests for cooperation in surveys
Personal information of the person who makes an inquiry or request for consultation, etc.	Appropriate response to inquiries, consultations, etc. Request for cooperation in satisfaction surveys for the above consultation services Development of better products and services in our businesses Introduction of products and services and requests for cooperation in surveys
Personal information of the person making a request for disclosure or filing a complaint, etc. regarding personal information	Investigations to respond to claims, complaints, etc. Confirmation of identity and proxy Sending responses and other necessary communications
Personal information regarding physicians, researchers, scholars, etc. cooperating with our research and development	Development of better products and services in our businesses, and surveys and research related to these products and services Collection and communication of information necessary for business operations
Personal information of public officials such as persons in charge of regulatory authorities	Obtaining necessary permits and approvals Reporting of incidents that require a report, such as accidents and product recalls. Collection and communication of information necessary for business operations
Personal information of shareholders	Exercise of rights and fulfillment of obligations under the Companies Act Sending and communication of year-end reports and other distributed materials Shareholder management, including preparation of shareholder data according to prescribed standards pursuant to applicable laws and regulations Performance of administrative work related to the preparation and submission of payment records
Personal information of participants, members, etc. of organizations of which we are a member	Collection and communication of information necessary for business operations
Personal information on residents living in the vicinity of our facilities	In case of emergencies and other necessary communication
Personal information on individuals photographed by security cameras installed in our facilities	Preventing crime and maintaining safety in the facility
Personal information of employment applicants	Selection for employment Management of prospective employees Dissemination of information to promote employment opportunities Considering more effective recruitment practices
Personal information on former employees	Payment of retirement pension and other benefits Providing information on the status of the Company for contact necessary for business purposes, such as information on alumni associations Dissemination of information to promote employment opportunities Considering more effective recruitment practices

３.Appropriate Management and Protection of Personal Information
We will manage the personal information of our customers and business partners that we have acquired using appropriate methods, and will not disclose nor provide personal information to any third party without the prior consent of the person concerned.

However, this excludes the following cases:

[1] When disclosure is requested pursuant to laws and regulations;
[2] When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual;
[3] When it is especially necessary to promote the improvement of public health or the sound growth of children, and when it is difficult to obtain the consent of the individual concerned;
[4] When such personal data is provided in conjunction with the Company’s entrustment of all or part of the handling of personal data within the scope necessary for the achievement of the purposes of use; (See ‘10. Management of Contractors’)
[5] When providing an item of personal data for joint use to a legal entity within the scope identified as a joint user of personal information in Section 4;

４.Joint Use of Personal Information

We will only jointly use the personal information of our customers and business partners that we possess within the limited scope described below.

[1] Personal data items to be jointly used	Name, address, postal code, telephone number, fax number, e-mail address, transaction history, and test verification data of customers and business partners
[2] Scope of joint users	Domestic offices and manufacturing facilities of Yamato-Esulon Co., Ltd. in each country ORCOA Co., Ltd. Please refer to the following website for information on each of our domestic offices and manufacturing facilities and ORCOA Co., Ltd. Corporate information: Company outline (yamato-esulon.co.jp)* Oral Bacteria Detection Device ORCOA \| Taking Periodontal Examination to the Next Stage
[3] Purpose of joint use	Same as ‘2. Purpose of Use of Personal Information’ in this Privacy Policy
[4] Responsible persons for joint use management	Administration Department, H.R. Section,Yamato-Esulon Co., Ltd.

5.Ensuring the Accuracy and Security of Personal Information

We will maintain accurate and current personal data in our possession, take measures to prevent leaks, loss, or damage of personal information (“leaks, etc.”), and implement corrective measures in the event of such occurring.

Should leaks, etc. of personal information that may harm the rights and interests of our customers or business partners have occurred or are likely to occur, and one of the following cases applies, we will promptly report the incident to the Personal Information Protection Commission and notify the individual concerned using an appropriate method.

Cases of leaks, etc. to be reported are as follows:

[1] Leaks, etc. of special care-required personal information;
[2] Leaks, etc. of personal information that may cause property damage due to wrongful use;
[3] Leaks, etc. of personal information that may have been done intentionally for the purpose of wrongful use (e.g., unauthorized access, etc.);
[4] Large-scale leaks, etc. exceeding 1,000 cases.

6.Requests for Disclosure, Correction, etc. Regarding Personal Information Contained in Retained Personal Data

When we receive from an individual whose personal information we retain a written or oral request to provide notification of the purpose of use, or to disclose, correct, or append retained personal data related to personal information that identifies the individual concerned, we will disclose or correct the personal information after confirming the individual’s identity through proof of personal identification or other means.

Requests for disclosure, correction, etc. will be handled as follows.

[1] Name of business handling personal information	Yamato-Esulon Co., Ltd.
[2] Request contact point	Requests for disclosure, etc. of personal information contained in retained personal data should be made to the following contact point. Request contact point:Administration Department, H.R. Section, Yamato-Esulon Co., Ltd. e-mail: somu@yamato-esulon.co.jp
[3] Confirming identity	We will confirm the identity of the individual making the request with identification documents, etc., and will carry out the procedures after the individual fills out the necessary information on a form prescribed by Yamato-Esulon. Details will be explained individually when you inquire with the request contact point.
[4] Disclosure method	Please select and indicate your preferred method of disclosure of retained personal data from the following methods. Issuance of written documents Provision of electronic records
[5] Fees	500 yen will be charged as the actual cost of return postage for each request. The method of payment will be explained individually at the time of inquiry.

7.Deletion, Suspension of Use, Erasure
When we receive a request regarding retained personal data from a customer or their representative for deletion, suspension of use, or erasure of personal information that identifies the customer, we will honor this request only if the following conditions are met:

[1] When it is discovered that a violation of the Personal Information Protection Law has occurred, such as non-disclosure or deviation from the purpose or scope of use of personal information, or acquisition of personal information by improper means, etc.;
[2] When the personal information in our possession is likely to harm the individual rights or legitimate interests of the individual concerned.

The procedures for requesting deletion, suspension of use, or erasure shall be in accordance with [1] to [3] of Section 6 of this Privacy Policy.

However, pseudonymized information is not subject to this deletion, suspension of use, or erasure as well as the request for disclosure, correction, etc. described in Section 6.

Pseudonymized information is information that cannot be used to identify a specific individual by itself unless it is collated with other information that can identify the individual, for example, by replacing the name in the personal information collected with a pseudonymized ID and creating a database of such information. We do not use pseudonymized information for any purpose other than for research and development data.

8.Complaints and Inquiries Concerning Personal Information

Please direct any complaints, concerns, or inquiries regarding personal information retained by this Company to the contact point given below.

E-mail: somu@yamato-esulon.co.jp

Customer contact point: Administration Department, H.R. Section,

Yamato-Esulon Co., Ltd.

4F Yao Ekimae Shimano Bldg.

1-61 Hikari-cho, Yao, Osaka

581-0803

9.Compliance with Laws and Regulations

In the handling of personal information we will comply with all applicable laws, regulations, national guidelines, and other standards, as well as industry guidelines.

We reserve the right to amend this Privacy Policy of Yamato-Esulon Company at any time in response to amendments to applicable laws, regulations, guidelines, etc.

10.Management of Contractors
We may outsource the handling of personal information, etc. to outside parties to the extent necessary to carry out the purpose of use. The following procedures will be taken in these circumstances.

[1] In the selection of contractors, we will select a contractor that we determine will handle personal information in an appropriate manner.
[2] We will provide or disclose personal information, etc. we collect to contractors only to the extent necessary for the implementation of the purpose of use.
[3] We will appropriately supervise contractors, beginning from the conclusion of any contracts, etc. with them.

Takashi Matsunaga, President
Yamato-Esulon Co., Ltd.
Personal Information Handling Business Operator

Japanese Site

Privacy Policy

Privacy Policy of Yamato-Esulon Company Limited